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Stacarac - Storage Solutions
  Telephone: 01621 741250 Friday, 23rd June 2017  
Help Centre » Returns Assistance

Package Returns Frequently Asked Questions

1. How do I initiate a return?
2. What are my rights?
3. I have had the item for a while but it has developed a fault - can I return it?
4. The item is damaged - can it be repaired?
5. Who pays the return carriage?
6. How long does the returns process take?
7. How long do I have to inform you of damaged, faulty or mis-delivered goods?



1. How do I initiate a return?
Please Contact Us with details of your original order and of the item you wish to return, including details of any fault.


2. What are my rights?
You have the right to cancel the order/contract with us at any time up to the end of 7 working days after you receive the goods. To exercise this right of cancellation, you must give written notice to Stacarac by hand, post, fax, email or via the Contact Us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Further details for this are available on our terms and conditions.

If the goods supplied to you are damaged on delivery, you should notify us using one of the above methods within 14 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us again in writing using one of the above methods, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.


3. I have had the item for a while but it has developed a fault - can I return it?
This would depend on how long you had the item for and what caused the fault. Please Contact Us with details of your original order and of the item you wish to return, including details of any fault and we will try to assist you.


4. The item is damaged - can it be repaired?
If the item is within warranty and the damage was caused as a result of normal everyday use then we can arrange to get this repaired as soon as possible for you. Please Contact Us with details of your original order and of the item you wish to return, including details of any fault.


5. Who pays the return carriage?
If the item is under warranty and any damage was caused as a result of normal everyday use then we can arrange carriage. Please Contact Us with details of your original order and of the item you wish to return, including details of any fault. However if the item is not found to be faulty, or the damage was caused by excessive force or not using the item as it was intended then you may be liable for carriage and repair costs.


7. How long do I have to inform you of damaged, faulty or mis-delivered goods?
We request that our customers tell us as soon as possible about any discrepancies with orders. We will only accept a return request for damaged or incorrectly sent items inside a period of 14 days from signature for the order. We consider this sufficient time to check the order. Items not required and faulty goods can be accepted up to a period of 30 days. We will also accept returns for faulty goods after this time however we can only provide a replacement or repair after the initial 30 day period has passed.

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