The terms used herein are 'We', 'Our' and 'Us' which relates to Stacarac Corporation Limited. 'Buyer' which relates to the purchaser named on the order entering into a legal agreement to purchase the goods and bound by these terms. 'Goods' relates to the items contained in the order which are being purchased by the 'Buyer' and sold by 'Us'. The terms used are the same regardless of casing e.g. 'Our' and 'our' are the same.


All orders accepted by us will be subject to these conditions of sale. If the Buyer issues their own Purchase Order containing Conditions of Purchase these Conditions of Sale shall be deemed to be incorporated in such Purchase Order and shall override any conflicting provision of the Purchase Order.


All prices in the catalogue are exclusive of Value Added Tax. Most items include UK carriage (excluding Northern Ireland and Scottish Highlands). Where carriage is additional this will be shown on the product and checkout pages. Prices are not guaranteed although every effort is made to maintain them. Should a discrepancy occur we will contact you during processing of your order. We may issue discount voucher codes from time to time. These are not valid for distributors or clients with pre-existing discounts. We also reserve the right to limit their use and/or limit these to specific customers, categories and/or products. Discounts are issued entirely at our discretion and may be withdrawn at any time, even before the expiry date shown on the voucher code.


Ownership of goods sold shall, not withstanding delivery, remain with us until we have received full payment for such Goods. Until full payment has been made, we may at any time (and without prejudice to any of our other rights) recover or resell the Goods or any part of them and may enter on the Buyer’s premises for this purpose. The Buyer may not resell the Goods to which we retain title unless we inform the Buyer of this Condition of Sale prior to such resale.


Whilst every care has been taken to ensure that product specifications and dimensions are accurate, they are given for guidance only. For applications where a specification is critical (including colour), customers are advised to check with us prior to purchase. We reserve the right to amend product specification and dimensions without prior notice. Please note that colours may appear different on screen and in printed material, it is also possible for colours to vary throughout a batch due to the nature of manufacturing. If colour is critical, please discuss with us before placing your order.


Prices and Value Added Tax and carriage charges are strictly nett and payment is due within 30 days of invoice date, when the full invoice value becomes due. No set-off for any reason will be allowed. If payment is not received on the due date we shall be entitled to interest on any outstanding balance at the rate of 2% above the Bank of England minimum lending rate current at the time.


The delivery time quoted is an estimate only and shall not be considered a contractual obligation. We shall not be liable for any loss of damage sustained by the Buyer due to our inability to maintain the delivery times quoted. The goods will be at the Buyer’s risk when delivered to the Buyer. Our obligation to deliver the Goods is subject to circumstances beyond our control such as (but not limited to) strike, floods, fires, machine breakdown or any other condition of force majeure.

Please note that products delivered on a pallet will be delivered by a trusted and reputable pallet delivery company. It is not the delivery driver's responsibility to unpack your pallet/s, nor, personally handle them to your front door. It is their responsibility to ensure your delivery arrives at the delivery address where it can be unloaded from the truck at the most convenient location nearest to the point you desire. We will always endeavour to follow any special delivery requests, please inform us of any special delivery instructions when placing your order.

Collection: If you are collecting your goods, please ensure they are ready to collect before arranging pickup from our factory or offices.


Any shortage or damage must be reported in writing both to the carriers and us before the delivery of goods is signed for otherwise claims may not be considered. Goods that leave our warehouse are quality checked before they are despatched - however we cannot be held responsible for the goods whilst in transit where third party damage can occur. Many carriers will not accept damage claims once a delivery note or electronic signature device has been signed for by the Buyer and it is therefore the Buyer's responsibility to ensure these checks are made in the carrier's presence. We will always do our best to help the Buyer on all claims and each issue will be dealt with on a case-by-case basis. Please call us if you need any immediate assistance.


For Businesses, Public Sector and Organisations: We reserve the right to levy a 20% charge for goods ordered by the Buyer which are subsequently cancelled or returned. For 'Domestic Consumers': We abide by the distance selling regulations. It is the Buyer's (Domestic Consumers Only) right to cancel their order from the moment the order is placed until 'up to' 7 (seven) working days from receiving delivery of goods. A full refund will be issued within 14 days of cancellation (should goods not be already despatched) or 14 days from proof the goods have been returned. A refund will be issued by the same means of payment of the original transaction. All: The Buyer must send confirmation of cancellation in written format by email, letter or fax. Goods shall be returned at the Buyer's expense, unless goods are faulty, mis-sold or damaged.


Specially fabricated, printed and non-standard products cannot be returned or credited.


Data is collected via our website, on the telephone or when meeting face-to-face such as at meetings, exhibitions or trade shows. Data is collected to contact Buyers and Prospects regarding either their enquiries or orders. Data is also held for historical purposes to help identify orders that may have been placed with us in the past. The data is held on secure systems and is not shared with third parties that may re-use data for their own use. Data may be securely transferred and shared with companies we instruct to carry out tasks outsourced, such as delivery companies, sending emails, card payments and carriers. Customers and contacts that have opted-in to receive marketing information may from time-to-time receive marketing emails, offers, product and company updates and catalogues/printed material. If contacts wish to opt-out from these messages they can easily do so at any time by emailing info@stacarac.com, in writing or by calling 01621 741250. It is also possible to unsubscribe from email campaigns by clicking the unsubscribe link at the bottom of marketing emails sent by us. Your statutory rights are not affected. We may change these terms and conditions at any time, please check these 'Terms and Conditions' when placing each order.


Registered office: Marine House, Mayland Industrial Estate, Mayland, Chelmford, Essex CM3 6AX. Registered in England No. 11573221